Virtual Observatory Software for Astronomers

Getting Support

If you are having difficulties, there are four ways to try to solve your problems. Try these in the following order:

  • Read the documentation in the Help section
  • If you can't find the answer there, try consulting the FAQs and the Known Issues page
  • Submit a ticket to the Helpdesk system. This will be dealt with by AstroGrid staff.
  • If for some reason you can't use the Helpdesk ticket system, try sending an email to helpdesk @ astrogrid.org

Attachments

Acknowledging AstroGrid. If you make use of the AstroGrid system or tools, we would be grateful if you could acknowledge this use in any resulting publications. You could use these words: 'This research has made use of data obtained using, or software provided by, the UK's AstroGrid Virtual Observatory Project, which is funded by the Science and Technology Facilities Council and through the EU's Framework 6 programme.' Use of any data discovered or accessed through AstroGrid should of course be mentioned as noted by the data providers.

Licensing and Copyright. AstroGrid software is released under the Academic Free License.. The copyright on the text used in these web pages is owned by the contributing authors. Copyright on images used are assumed to be with the indicated or implied source as appropriate.