Virtual Observatory Software for Astronomers

Helpdesk Ticket System

We provide a system by which users can submit tickets reporting problems, which can be solved by AstroGrid staff. As well as solving individual problems, recurring issues will gradually find their way into the FAQ section. However, before you raise a ticket, make sure you really need to...

Before raising a ticket

View and create tickets

To create a new ticket, you need to create a Helpdesk account and login. (The "Helpdesk account" is not the same as your "Community account" ...). To simply view existing tickets however you don't need to login. So here is what you can do :

Check progress and update tickets

If you want to check the progress of an existing ticket, or edit the details of one of your currently open tickets, goto view existing tickets and click on All tickets reported by myself. This will ask you to login.

If you just want to browse tickets, goto view existing tickets and click on Active Tickets by Version or All tickets by verson (including closed). Note that when in the ticket-viewing system, you can re-order tickets by clicking on the columns.

Acknowledging AstroGrid. If you make use of the AstroGrid system or tools, we would be grateful if you could acknowledge this use in any resulting publications. You could use these words: 'This research has made use of data obtained using, or software provided by, the UK's AstroGrid Virtual Observatory Project, which is funded by the Science and Technology Facilities Council and through the EU's Framework 6 programme.' Use of any data discovered or accessed through AstroGrid should of course be mentioned as noted by the data providers.

Licensing and Copyright. AstroGrid software is released under the Academic Free License.. The copyright on the text used in these web pages is owned by the contributing authors. Copyright on images used are assumed to be with the indicated or implied source as appropriate.