Virtual Observatory Software for Astronomers

Helpdesk Ticket System

Before raising a ticket for support, please ensure you have read the documentation in the Help section and consulted the FAQ and the Known Issues pages.

To raise a ticket for support you will first need to register for an account here. As soon as you click on the 'Create Account' button you will be asked to login if your registration has been successful.

If you already have an account, but have forgotten your password, click here to reset it. You will need to have entered a valid email address when you originally registered for this to work.

Once you have registered and logged in you can raise a ticket for support here.

If you wish to check the progress of a ticket you have created you can do so here.

Acknowledging AstroGrid. If you make use of the AstroGrid system or tools, we would be grateful if you could acknowledge this use in any resulting publications. You could use these words: 'This research has made use of data obtained using, or software provided by, the UK's AstroGrid Virtual Observatory Project, which is funded by the Science and Technology Facilities Council and through the EU's Framework 6 programme.' Use of any data discovered or accessed through AstroGrid should of course be mentioned as noted by the data providers.

Licensing and Copyright. AstroGrid software is released under the Academic Free License.. The copyright on the text used in these web pages is owned by the contributing authors. Copyright on images used are assumed to be with the indicated or implied source as appropriate.